GovernBest

I’m trying to build an inventory of “defining moments in governance” beyond my personal experience: might come from either side of the board table in corporate or non-profit settings. Vintage moment: early Starbucks executives reported proudly to directors that they were dismissing customer requests for special flavors in keeping with their commitment to “pure and natural”. Board comment…”to hell with what the customer wants? Are you #%*!@*## nuts!?” My experience is that just as many go the other way; some are truly “defining” but pass unnoticed; and, of course, many come from the CEO side of the table. Love to hear from you; attribution your call